End-to-End IT Infrastructure Management
- Server & storage monitoring (cloud, on-prem, hybrid)
- Network operations center (NOC) support
- Patch management and OS updates
- Backup & disaster recovery planning
- IT asset lifecycle management
Cloud & Hybrid Cloud Operations
- Microsoft Azure, AWS, and Google Cloud management
- Virtual machine provisioning and scaling
- Cloud cost optimization and governance
- Hybrid cloud connectivity and identity management
Managed Microsoft 365 & Collaboration Tools
- Microsoft 365 tenant administration
- Teams, SharePoint, Exchange Online support
- Email security, backup, and compliance management
- License optimization and user provisioning
Cybersecurity & Identity Protection
- Endpoint detection & response (EDR)
- Threat intelligence and SOC services
- Security patching and vulnerability management
- Active Directory and Azure AD administration
- Identity lifecycle and SSO management
Help Desk & End-User Support
- 24×7 multi-language service desk (Level 1–3)
- Remote and onsite support options
- Self-service portals and knowledge base
- VIP and executive desk support
Application & Platform Support
- ERP, CRM, and SaaS application support (e.g., Dynamics 365, Salesforce, ServiceNow)
- Database management (SQL Server, Oracle, etc.)
- Web and mobile application hosting & monitoring
- API and integration support
DevOps & Automation Services
- CI/CD pipeline management
- Infrastructure as Code (IaC) and cloud automation
- Monitoring and alerting configuration (e.g., Prometheus, Grafana, Azure Monitor)
- Scripted health checks and system automation
Compliance, Risk & Governance
- IT policy implementation and audit readiness
- Regulatory compliance (HIPAA, GDPR, SOX, etc.)
- Risk assessments and mitigation planning
- Integrated service reporting and dashboards
Workplace & Device Management
- Unified Endpoint Management (UEM) using Intune, SCCM, etc.
- Mobile device management (MDM)
- Desktop provisioning and configuration
- Printer, scanner, and peripheral support
ServiceNow, ITSM & Process Enablement
- Managed ITSM platform support (ServiceNow, Freshservice, BMC)
- Incident, Change, Problem, and Service Request management
- SLA and KPI tracking
- Workflow automation and integration
AI-Powered Support Bots via Agentbots
Risk Monitoring and Compliance Reporting via Risk360
Business Process Automation Insights via ProcessTalk
Fractional CIO/CTO services and strategic advisory
IT Cost Optimization Workshops
Cloud migration & modernization consulting
Security-First Approach with 24×7 Monitoring
Global Delivery with Local Presence
AI-Augmented Efficiency with Compugence Ecosystem
Transparent SLAs, Dashboards & Business Reviews
Scalable Teams, Agile Response Times
