#DynaOps

Enterprise-Grade Managed Services for Microsoft Dynamics 365

Maximize performance. Minimize disruption. Modernize continuously.
Compugence’s all-in-one managed services platform for the full Dynamics 365 suite.

Why DynaOps?

Running Dynamics 365 in an enterprise environment is not a set-it-and-forget-it game. You need more than basic support—you need a partner who helps you stabilize, scale, and strategically evolve your D365 platform to meet business goals.
That’s where DynaOps comes in.
Built by enterprise experts, DynaOps helps you reduce risk, improve agility, and unlock value across the full Dynamics 365 ecosystem without expanding your IT headcount.

Supported Microsoft Dynamics 365 Products

DynaOps offers comprehensive support across the entire Dynamics 365 cloud suite:

Dynamics 365 for Finance & Operations

Finance
Supply Chain Management
Project Operations
Commerce
Intelligent Order Management
Asset Management
Procurement & Sourcing
Manufacturing Execution

Dynamics 365 for Customer Engagement (CE)

Sales
Customer Service
Field Service
Marketing
Customer Insights – Data & Journeys
Customer Voice

Power Platform & Integration Services


Power BI
Power Automate
Power Apps
Dataverse
Azure Logic Apps
Integration with third-party tools (Salesforce, SAP, legacy ERPs, etc.)

Because your business needs more than bots it needs agents that understand goals, adapt to change, and make intelligent decisions.

What DynaOps Delivers

Comprehensive Application Management

Day-to-day operational support, enhancements, and break/fix resolution across all modules.

Proactive Monitoring & Incident Management

24×7 monitoring, automated alerts, and SLA-based resolution to ensure high availability and business continuity.

Release & Update Lifecycle Management

Seamless handling of Microsoft’s One Version updates, security patches, and environment refreshes—without disruption.

Reporting, BI & Data Services

Develop, enhance, and maintain reports, dashboards, and analytics with Power BI, SSRS, and Excel add-ins.

User Support, Training & Change Enablement

Empower end-users with continuous training, quick reference guides, and responsive support.

Continuous Improvement & Innovation

Quarterly reviews, roadmap alignment, and AI-driven recommendations to optimize business processes and system value.

How DynaOps Helps You Win

  • Avoid Downtime: Issues are caught and resolved before they impact operations.
  • Accelerate ROI: Get more from your D365 investment through automation, optimization, and new feature enablement.
  • Stay Future-Ready: Stay ahead of Microsoft’s cloud roadmap with expert guidance and proactive upgrades.
  • Free Up Internal Teams: Let your IT focus on innovation while we manage the platform.
  • Drive Adoption: Boost user confidence with ongoing training, support, and simplification.

Backed by the Compugence AI-Driven Ecosystem

DynaOps is more than managed services—it’s a part of the Compugence Intelligent Enterprise Stack, powered by:

Agentbots – Autonomous agents for smart triage, ticketing, and user enablement
ProcessTalk – Real-time process intelligence and automation
Risk360 – Integrated risk monitoring for compliance and operational assurance

Flexible Engagement Models

We meet you where you are—with scalable packages for every stage of your Dynamics 365 journey:

Stabilize – Post-go-live support, triage, system hardening
Optimize – Performance tuning, BI, process automation
Transform – Enhancements, integrations, and roadmap-aligned innovation

Your Dynamics 365, Delivered Better
With DynaOps, Compugence becomes your trusted partner to run, grow, and transform your Dynamics 365 platform seamlessly, securely, and strategically.

Agentic AI Methodology

Assess:

Identify your enterprise’s specific needs and opportunities for AI-driven optimization.

Augment:

Enhance your existing systems with customized AI agents that align with your goals.

Automate:

Transform workflows with intelligent agents that reduce manual tasks and enable smarter decisions.

Enterprise knowledge from all sources
Raw data made Gen AI ready
Knowledge-linked Gen AI actions
Automate repetitive IT support queries

Agentbots provides instant IT support to employees by auto-resolving repetitive IT tickets like password reset, provisioning software, access issues, and even common troubleshooting queries.

Unify IT knowledge across the enterprise

Agentbots centralizes knowledge across the enterprise from different applications by integrating with all popular knowledge bases, ensuring employees always get the most relevant and accurate information.

Accelerate your ticket lifecycle

Agentbots can facilitate faster resolution of complex, high-touch IT tickets that require expert help by triaging tickets to the right agent, helping the support agent with resolution, and seamless communication with the employee.

Optimize your IT resources

Agentbots can perform smart license management tasks, such as revoking licenses that are not in use and monitoring software usage to help enterprises maximize the value of their IT resources.

Manage PR & PO actions

Use Agentbots’ Procurement AI Automation to manage and approve outstanding PRs & POs. Check statuses of open requests in real time with just a simple prompt.

Ensure timely invoice approvals

Find all invoice details via Agentbots’ intuitive Gen AI agent. Track & resolve mismatches, and approve invoices on time for timely vendor payments

Track inventory levels in real-time

Manage inventories across facilities on-the-go and raise low stock alerts to the right vendors to restock in time. Inform vendors of RFPs & PO confirmations

Help vendors get paid on time

Ensure timely payments upon invoice approval, track processing of payments, and inform vendors to quickly dispatch shipments with AI procurement automation

Enable timely shipment alerts

Inform business operations in advance of inbound shipments. Update the right systems when the requester receives the shipment and close the loop

Integrate easily with procurement systems

Create end-to-end automated workflows integrated with procurement, invoicing, and vendor management systems for rapid transformation of procurement outcomes

Accurate financial analysis and forecasting

Agentbots leverages AssistQuick to capture complex patterns and relationships from your financial data, including cash flow, expenses, and revenue, enabling them to make predictive analytics for accurate financial analysis and forecasting.

Smarter document analysis

The virtual assistant can analyze accurate information from large volumes of financial documents with a few prompts, allowing your teams to facilitate efficient analysis and make informed decisions.

Streamline collaboration for faster responses

Our virtual assistant can streamline finance collaboration by facilitating communication, sharing financial data, and managing workflows across teams and departments and presenting the employees with the right information in real-time.

Improve financial performance

With our virtual assistant, your finance team can improve financial performance by identifying areas of improvement, tracking KPIs, and accessing financial training and coaching resources.

Enhanced compliance management

Agentbots’ virtual assistant can help finance teams stay on top of compliance requirements by detecting potential compliance issues, alert finance teams, and provide guidance on how to resolve them. This can help finance teams avoid costly penalties and ensure compliance with regulations.

Automate CRM updates to eliminate manual work

Agentbots can scan emails and messages to extract prospect contact information, and other important details, by using natural language processing (NLP) algorithms, then automatically update the CRM with this information. This saves you time and eliminates errors by automating the process of maintaining CRM hygiene, keeping your customer data up-to-date without any manual work required.

Accurate sales forecasting with AI

With our sales analytics solution powered by AssistQuick, you can track and analyze important sales metrics such as win rates, win loss analysis, sales velocity, and more. By identifying patterns and trends in your sales data, our solution provides valuable insights and recommendations to help you improve your sales performance and achieve your targets.

Empower your sales teams with real-time insights

Our AI-powered virtual assistant provides your sales team with real-time insights into customer behavior, as well as data-driven forecasts of your sales pipeline and revenue streams. By arming your team with these insights, they can make informed decisions and tailor their approach to close more deals and drive revenue growth.

AI-powered personalized sales conversations

Agentbots’ AI-powered sales solution automatically transcribes every sales call in real-time, leveraging its own large language models and analyzing the conversation data to extract insights and recommend relevant case studies or assets. The sales reps can leverage this contextual information to address customer pain points and challenges, tailor their pitch accordingly, and ultimately close more deals

Automate follow-ups and routine tasks with Agentbots

Agentbots helps salespeople automate routine tasks such as data entry, scheduling, and follow-up emails. This allows them to focus on high-value activities like building relationships and closing deals.

Gain actionable insights into sales performance

With our AgentBots-powered sales analytics solution, you can track and analyze important sales metrics such as win rates, win loss analysis, sales velocity, and more. By identifying patterns and trends in your sales data, our solution provides valuable insights and recommendations to help you improve your sales performance and achieve your targets.

Collect and leverage sales insights for marketing success

Agentbots goes beyond automating routine sales tasks. Our powerful AI technology can collect relevant insights from all sales activities, collate them, and pass them in the form of knowledge to your marketing department. By analyzing customer behavior, sales data, and trends, Agentbots equips your marketing team with actionable insights to optimize campaigns, refine targeting strategies, and drive revenue growth.

Integrate with native sales tools

Agentbots can extract data from multiple sales tools and platforms, such as CRM systems, email marketing software, and analytics tools, and consolidate it into a single view. This enables sales teams to access real-time and accurate data in one place, eliminating the need to switch between multiple applications and improving their overall productivity.